2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. @umerarifkhan11 wrote:. Hello VLNeedham. - 5250024It has two outputs on the left of the wall box. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Browse Virgin Media Virgin Media Community. Back a step. . . Thank you very much 🙂. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. I have received my quick start-up kit. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Standard Member. Options. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. 0a output. You should see a cable going through the wall and if you trace this inside, you should get the cable. Next, connect the power cable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. The two sockets on the wall on the RHS are telephone sockets. Sounds like you need a manned engineer install rather than self-serve. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Hello, I recently got the virgin media super hub and the coaxial cable they gave me with the box fits in the back of the hub fine but not in to the wall. Vonage 2nd line. Push the white cable with the black label into the Hub. Some new sockets may look like one of the below. Could I book an engineer and what number - 5155510. Thank you so much for your first post and welcome to the community forums, it's great to have you here. 2 weeks ago - last edited 2 weeks ago. I have also checked outside and there is no box either on my property or on my boundary wall. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. Virgin cables must only be provided by isolated sockets provided by Virgin Media. The installation took about 2 hours and was similar to an ordinary coaxial install, the. The cable on the right looks like is for a Freeview TV antenna. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). on 03-08-2020 18:05. Getting Connected with Virgin Media is easy when you have a wall socket. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Various cable mediums are used in modern systems to transmit data. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. You may need to use the spanner provided. My Virgin Media App. O have just had the 1g, 5x hub installed. Very Insightful Person. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Standard Member. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. It is surface clipped usually. There are 10 types of people: those who. I'm very sorry to hear about the non wall socket. PRO SIGNAL. Speedvirgin media internal wall box. • Connect the power supply to the back of the new box, then switch on at the wall. 04kg, it will easily fit under – or even alongside – any TV. Push fit the VM-supplied lead onto the socket. If I couldn't get the proper wall socket, the internet is not going to be set up su. I recently got Virgin broadband installed. But I have no Virgin Media Wall - 5216419. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Account - Mobile. Or you may be quicker than average! You won’t be involved the whole time. 5. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. My issue is the small wire is attached to the fibre and held there wit. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Various cable mediums are used in modern systems to transmit data. All the cabling is the property of Virgin Media and must not be touched. QuickStart self-install pack delivery delayed by over 1 month. Thanks New to the UK and just moved into our first home here. Hello, We recently moved into a house which has this box connected to the router. How do we go about booking an - 5416332. On your installation day, your engineer will arrive in a. Hello, We recently moved into a house which has this box connected to the router. When you place your order, we'll let you know. Account - Mobile. Praying the white is the virgin one. You need a small spanner to remove this. Installing and configuring your kitMeasuring a compact 230x153x55mm and weighing 1. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. AnthonyRaw1986. Mark as. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Call the Pre-installation and delivery team on 0800 052 1734. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. Push the red label end of the white cable, into the wall socket. The cable on the right looks like is for a Freeview TV antenna. which will give you a general idea of VM fixtures and fittings. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Options. . Solved No Virgin Media Wall Socket At Installation Community 4832746. Would I be able. 13-12-2021 15:21. We have the quickstart pack but sadly cannot get broadband set up and working. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Push the red label end of the white cable, into the wall socket. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Thank you. i also have virgin broadband upstairs, where a cable leads from the modem to the virgin. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Virgin Media; My Virgin Media; Shop;. You need something called a barrel to connect the two. Can I have engineer visit and setup it? Thanks. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It should be free of charge. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Step 4. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayCant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterdayMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. #1. MRV boxes will be connected via Wi-Fi or using a Powerline adapter if required. Trouble shooter. Got my virgin media self install kit but I don't have a virgin socket. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Please keep an eye out for an envelope at the top right corner of your Forum page. VM BB TV Landline. 2. Virgin media wall socket in an unusable place. Press the power button; it may take up to 30 minutes for the Hub to connectPage 1 Install your Virgin TV 360 Mini box. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Plug the cables into the hub. They can arrange for an engineer to come to the property to complete the installation. If you're happy for us to get this booked. Great staff. Account - Mobile. Your photo shows a TV aerial socket which would not be suitable for VM. We'll tell you how long it takes, that you'll need, and that to expect. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Plug into the Hub. I make the order with Quick Install, but I don’t have any wall socket in my house. Browse Virgin Media Virgin Media Community. Within 30 daysOn top of that, Virgin Media also offers a self-install option. Or you may be quicker than average! You won’t be involved the whole time. Go to virginmedia. The wall socket I have within my home does not appear to be working. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Get the Hub ready by connecting the wires. Networking and WiFi. 3 Switch off at the socket and unplug your TV box. on 06-03-2023 09:36. . I have my original wall box still that has the CableTel logo. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Back a step. pdf (virginmedia. In response to Llfamily. Thank you for your post and welcome to the community. Direct Save Telecom. - 5250024 Got my virgin media self install kit but I don't have a virgin socket. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. If an engineer is offered - accept that. See where this Helpful Answer was posted. This hole will typically be up to 1cm in diameter and often positioned near your front door. Hello sophieboulter1. Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. The cable will be going underneath the flooring and amy thinking to have a wall socket like this: Double Flush Mounting F Type Outlet : Aerial Wall. A non-split socket will have the sockets and screws in the middle. I want to order some coaxial cable but after searching maplins site I'm not sure what type to order. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. We have a TV and broadband but no landline required. We have a virgin media wall socket. The cable going in will be a double. VM BB TV Landline. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Business, Economics, and Finance. on 17-12-2022 10:39. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. Networking and WiFi. Adduxi. Push the white cable with the black label into the Hub. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. • Using your TV remote push the Input, AV or Source button. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Broadband and TV deals. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. #1. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. He - 5270179. But I have no Virgin Media Wall socket in my room. It seems that I need an electrian to install a wall. And on the back of the box. Virgin Media Wall Socket. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. To best look into this, I am sending a private message. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Working hard to help connect the nation, shop our offers and order online. Ashleigh_C. Professional. Gary71. Sorry to hear about these issues with your Quickstart installation! It does sound like you will need a manned installation. Step 2: Order your TalkTalk Broadband service. The cable line runs into the house to the socket but the router cable make end is - 5038783Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Occasionally only a very short stub of wire is left behind often hidden. Networking and WiFi. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. If you're happy with this and for the charge we can make the arrangements for you 🙂. Another option might include. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I’m annoyed because I actually had a virgin sales person in my house. Now to my Issue: I opted for the self-installation ki. Don't touch it. Indeed, I just took further photos which may help illustrating. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. 1. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayHi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. 2 Uninstall TiVo box. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Manage Your Account. Call the Pre-installation and delivery team on 0800 052 1734. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Please help. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. called the delivery team and they managed to book a technician for me. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Welcome to the community and thanks for taking the time to post here on the forums. These enter my house via an air brick/vent very close to. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Installation problems. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Everything you need is posted to you. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The cable could be hidden within, or behind, furniture. Sorry to hear of the install delay caused by the wall sockets missing. One of them was Telewest. 3 weeks ago. Explain what needs to be done and book an engineer visit. I need to arrange an appointment with an engineer. I am so sorry that you have faced these issues regarding your recent install, I can see that you now have an appointment booked, are you able to let us know how things are looking after this appointment?This is very easy to do and will only take a couple of minutes. Plus get help on things like wayleave & access agreements. Being connected to the internet is one of the most important modern essentials in 2022,. Or wait here a day or two for a VM Mod to pick this up. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation. I ordered a broadband only package because it said I could self install the kit. Can anyone tell me what the case is called, confirm its needed and. It also protects the network from 240 volts being fed to it by faulty TVs in your home. 95. No Virgin Media Wall socket . Thanks mate. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). All the wall sockets I can see are for BT. So yes, following many takeovers, this is now your Virgin Media connection. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. Plug into the wall socket. 0 Kudos. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. This is designed to push over the existing screw connector the outlet has. #12. Call the pre-installation and delivery team on 0800 052 1734. 2. Account - Cable. We would like to show you a description here but the site won’t allow us. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. We have a virgin media wall socket with an ethernet port in the wall but no round cable. The agent said I’ll need an eng. TV box - 15 mins. on 03-08-2020 18:05. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. However, I do not have any of the specified wall sockets available. 0 Kudos ReplyIf there is no other socket or even a cable poking through the wall, call for a (free) manned installation. Chris. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. When I proceeded to set up my Hub 3 I quickly realised that. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. The wall box may be branded with the logos of an old cable TV company (not VM). The box and cables may have been removed by the previous occupiers. Turn on and start the hub. The isolator has a terminator cap (marked below) fitted to the open end. Virgin Media;. Take the red-banded. 4 weeks ago. Your connection box is usually put in the living room on the wall. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoCall the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Stay safe online. The Openreach sockets do not work for Virgin Media. VM will usually only supply a Quickstart to a property that had VM previously. Hi mariz2198, thanks for posting and welcome to our community. Customer since 1993. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. on 12-01-2023 21:04. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. QuickStart, set up and connections. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. I have only got one rectangular shaped white socket (Shown. 1. on 21-02-2023 19:59. Options. SpeedWe would like to show you a description here but the site won’t allow us. But i couldnt find the socket that could fit. All the apps will work, and you can watch your recordings - your mini box connects to the main box. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. You may need a. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. But I have no Virgin Media Wall socket in my - 5383603. 0 A socket to USB A socket coupler module • Flylead length is 200mm • Takes up one module space • 50x. Internet. Pop the power cable into a nearby plug socket, and turn it on. Plug the cables into the Hub. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Dec 24, 2009. Tuning in. Tudor. VM will usually only supply a Quickstart to a property that had VM previously. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Latest Model Isolated Genuine Virgin Media White Internal use Wall Box Outlet Socket with Euro Module. Suitable for a range of multimedia installations. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. This'll only take a few moments. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. ahhh the rubbish that is CS - you could try this. on a domestic hub you look at the values thus. Virgin Media;. Hello. . Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. Pop the power cable into a nearby plug socket, and turn it on. 21 Controlling your TV with new remote• Plug the power supply into a mains socket. If there’s already a cable plugged into your Virgin. Following the installation and verification of its functionality, you can browse the web or. - 5250024 It has two outputs on the left of the wall box. Connect the cable adaptor to the black banded end of the 3m isolator cable. Here you’ll find all the help you need for Virgin Media related problems and issues. But I have no Virgin Media Wall socket in my - 5339557. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. The wall socket has a thick plug bit. We installed our router etc ourselves. The phone number doesn't connect you. Been trying to call VM to book an engineer to vi. Manage Your Account. Switch off your old boxRe: No wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 0 Kudos. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. We're here to help. They'll then install a fibre socket inside. If you in a property that's recently been added to Virgin Media's network we have another video th. Don’t plug the power cable into a plug socket yet. )In this video, I am showing the sta. Pop the power cable into a nearby plug socket, and turn it on. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Then Cables Run From There To The. When plugged into either cable the hub just - 5440321. The isolator has a terminator cap (marked below) fitted to the open end. How can we - 5041171Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Also routing cables/wireless. The isolator cable cannot fit into the current Virgin Media socket as it looks like it only wo. Call the pre-installation and delivery team on. Virgin Media broadband customers, as well as those on other non-copper networks, will be able to switch more easily from April 2023 using new 'one touch switching' rules that will be brought in by telecoms regulator Ofcom. However, there is no Virgin Media Wall socket in my house. If however the socket itself has been removed you will need assistance. It is actually a VM box but a very old one, even though it was still in use just over a month ago. There must have been a previous installation or you would not have been offered a self install. Different kind of wall socket? Some older sockets may have NTL or Telewest written on them. Virgin media wall socket in an unusable place in QuickStart,. Options. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). It's obviously missing a case/cover and looks quite old. QuickStart, set up and connections. See where this Helpful. If it’s not a technical issue you need help with then we’re here to support you on. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. 2.